United Kingdom. Whatever that is easiest n less effort = that will be their response. Free delivery worldwide I ordered a book at depository book store. Extremely disappointed with the service as your website claims the order will be delivered 5-10 days . However I cleaned the disc with a micofibre cloth, played it again and the sounds continue even during the narration The Return of Sproutzilla! 60 Holborn Viaduct. By (author) Rowan Sommerset, By (author) Mark Sommerset Helena Rathbone 1 Principal Place, Worship Street, London, EC2A 2FA. No alternative but to abandon ship. Then customer "service" emailed me claiming I had used a different email address to place the order. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I confirmed the address was correct and asked at my post office, who said they need an article id number (which all parcels have) and then they can track it. Use this comments board to leave complaints and reviews about The Book Depository. What now? [protected]@gmail.com. It's September 20th the item (BDU-108-[protected]) has NOT arrived. I replied to Candice again asking for this, she replied saying another book was being sent which may take a few days to dispatch and 3-5 days further to arrive as they dont expedite deliveries. Sadly one of the discs has some scratches which I thought might have just been sound effects. Nada. Finally apparently, SUCCESS! Following is the email I received after ordering the book "I love Lemondate". I will no longer use, or recommend this company. Israel If I'll receive the original copy in the meanwhile, I'll either contact you to pay for the replacement or send you back the extra copy. To induce a response, I told Book Depository that I want to be at least credited with another book. I can send photos, but have no confidence that this will result in a refund. On the 22nd October 2019 I received 4 out of the 7 books which were packaged in 3 separated parcels. Supposedly it has to reach in 4 days and be dispatched pretty soon. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Yours Faithfully, London, England, Greater London. (Another item order made on the same date, 4th of August 2029, took just over a month to receive- Sept 5th.) Order number: BDU-087-[protected] Order date: 16th August 2019 I went to their FB page and sent a message today, there was a response and once I informed them about my complaint - dead. (Paperback) Phone Number 44 14 5230 7905. for THE BOOK DEPOSITORY LIMITED (05124926) Filing history. I emailed Candice who replied and asked me to check the address. for THE BOOK DEPOSITORY LIMITED (05124926) More. Available - dispatched from the UK in 3 business days 1 £5.76 £5.76 so I think it must be faulty. 48 Euroka St Three days have passed, still processing. Firstly with victoria pyne and then with shabana r, since early august and my request has been falling on deaf ears! Do you not have a customer database, like, for instance, Amazon? Oral History Project. We are a depository participant with over 4 lakh accounts, and we enable banks and financial institutions who have partnered with us for correspondent banking services to offer their end … Then the let down. Of course, that’s no real surprise for a company of this size but I decided to keep notes this time just in case the customer service wasn’t up to par. and even emailed me that my book is availble; how and why? Why can't Book Depository do this? Rating System. That is just one of the complaints I have. It has become a real Monty Python situation. I'm very upset and angry because I paid for something and I didn't receive it! I asked them to issue a cheque instead, and gave my mailing address. I ordered 7 kumon books from book depository as it is not available here in Malaysia on 30th September 19. We are happy to accept returns up to 30 days from purchase. Ordered books on the 24th July and yet to receive it. Its ISBN is [protected]. Jacqueline Green [protected]@aol.com I live in Haverhill, England and my telephone number is [protected], I bought a book and put a message to receive shipping track number (if possible). As a loyal customer for 4 years to this store, I am very disappointed in now having to go the loss of my money and no gift for my partner for Valentine's Day. This order was a gift to my friend in Spain and it was to be posted there. Hi Robyn Eisenhut, I was told ‘wait 5-10 weeks and if it shows up back to them then they will refund me' Quickstart guide for adding a new book. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Book Depository Customer Service. Step 3: Upload content and cover files. About. For returns, the website said to fill out an online form that included the order number and my email address. Sent them screenshots of my card being charged but no response to date. For general inquiries, call us at 413-256-4900 or email us at [email protected] or by using the form below. Step 1: Add a new book. © 2004-2021 ComplaintsBoard.com. PAID for three rare books. Texas School Book Depository Contact Phone Number is : 1.888.485.4854 and Address is West End Historic District in Dallas, Texas, United States The Texas School Book Depository is known as Dallas County Administration Building. I have read some of the complaints on here and I see that many people have been having the same issue, and the worst part of it is that they do NOTHING to solve the problems. I want some tracking link to find out where the package. This is disgusting. Normally I get the books I order with no problems but this time everything seems to be in disarray because of the global pandemic, still I have changed my mind about the book and requested a refund from them, but so far they have ignored my emails. Contact Name: Haifa 3465601 Call: 1800-419-6969 SMS MINI to 56161600 or +918691000002 If you want to send a replacement, please send it to the following address: My correct address came up. We pride ourselves on our (fast)worldwide delivery and multilingual customer service. Regards I appreciate that I have had the set for a considderable time now but this is the first time of playing so I sent everything that was requested and apparently book depository has not received the booklet Bargain Shop New Releases Children's Books I am still haven't got the remainder of the books until now. I ordered a book on the 6th of March and the email update said it was dispatched on the 11th of March, but still no sign of the book as of today. BDM - 655 - [protected] I have purchased a book and a set of Oracle Cards from them on July 10th, 2019 and they say it was dispatched on July 15th from UK. I'm very disappointed this item never arrived as it is a limited edition and I was assured it would be sent out; this after a previous transaction for same item was cancelled by Book depository because seller ran out of this item. order BDU-185-[protected]. The status of this order continues to show "processing". Shall i order them again?! Dallas Book Depository Contact Phone Number is : 214.747.6660 and Addressis 411 Elm Street, Dallas, Texas 75202, United StatesDallas book depository also known as Dallas County Administration Building is building located in Dallas city of United States. This is the last time I buy from this unprofessional book seller. So far i have never authorised any printer to print my book with that book cover, so book depository has some questions to answer. One person responded via fb saying my BILLING address had an ISSUE. There are 149 customers that Book Depository, rating them as good. Domestic Shipments are sent by Royal Mail, and International by Priority Airmail. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. I used my address I use for every company and which is linked to my book depository account and my PayPal account, I have never had an issue with this address. I contacted help support and was told to wait until 1st November 2019. As Amazon aquired this company in 2011, I tried contacting them about this. Company. on 27.12 I ordered 3 books in french. I Love Lemonade (Paperback) In fact, shabana has not answered any of my questions and just robotically keeps saying the same thing over and over again. Company type. PLEASE HELP Nill. Need more help? It arrived damaged. Since 1935 Tennessee Book company has been serving as the state’s depository for all approved educational materials. The Book Depository … "THE SECRET AGENDA": A FEMALE PRISON BREAK STORY (Paperback) By (author) Felicia Williams. The book I thought I was purchasing was: You can find contact details for The Book Depository above. I would not like to leave a bad review if this is just a one-off. A notice came up that "the address details are wrong". ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Book Depository Customer Service. I will then give them my order number etc. Follow this company File for this company. I am hoping to get a response from the company AND the full amount refunded back into my account because I did not get the delivery. 2060 Step 5: Review and publish. On 15th March you asked us to let you know when "THE SECRET AGENDA" is back in stock, and we're happy to let you know that this title is now available. I'm looking forward to receiving your response. Since start of August (today 7th ) I have been emailing them. am wondering if I can either get a replacement or refund please? Of which I paid over $20 for. thanks 38, Hermiston Avenue I'm VERY unhappy as it's an order of more than 150€ of book, School Books (!) for THE BOOK DEPOSITORY LIMITED (05124926) Also book depository declared on its site that my book is available; who is the printer? Subject: re: customer query: my order - order reference bdu-889-[protected] I have contacted you several times notifying you of advertising and selling my book with the wrong book cover which is an outdated cover I had discarded since last year. They also said to wait 5-7 more days (with no results). I accidently clicke on the wrong version of what I thought was the book and I had no idea I was purcasing a freeeeeeeeee (do I make my self clear) booklet of stupid questions. As a regular paying customer of Book Depository I do no appreciate being ghosted by an online seller and am not sure what I can do. So where do I go from there? Below are my details of an order I processed on the 4th March 2020 -Roxane Gay A “thoughtful and highly readable story.” -The New York Times And why am I not being recognised as a regular customer? In Sep 2020, Book Depository ("BD") emailed to say they were processing the refund to my credit card. Inorder to avoid any conflict of interest i am thereby asking book depository to visit nielsen title editor and use the current book cover on display and on Amazon etc or remove the advertisement of my book from its site.i need this issue urgently rectified. Every email you sent get directed and replied by another/other persons. The Yiddish Book Center is located at 1021 West St., Amherst, MA 01002. Company number 05124926. Order # BDM-162-[protected], Hello there. Share your voice on ResellerRatings.com CONTACT US . My correct address is not being accepted. 185 reviews for The Book Depository / BookDepository.co.uk, rated 2.07 stars. THE BOOK DEPOSITORY LIMITED. What concerns me was according to my order, all the books were despatched already. Name: but the book has arrived yet till now.. I checked with the post office here in Israel. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. But I can't. They wanted not only my email address, but the order number [protected]), the date of the order, the full title, the payment method, and more. My husband who is studying has had to have extensions for his assignments due to this book not arriving as stated when being purchased, and now we still have no book and are awaiting another. Still no email confirmation regarding... Book Depository failed delivery and made wrong account refund and claimed that is nothing, they can do to correct it. Book Depository sent me the wrong book and when I checked the internet I found that it wasn’t the first time that this has happened. see below email I have been chasing delivery of this package by using this contact form and had no response. Who authorised book depository to display my book? N88NP This was for Christmas. You can view your order status online. It is now February 10th and my books are still not here. Book Depository does not provide a customer service phone number. The Book Depository Customer Service Contacts. I don't want to pay twice and read it online. Customer service just emailed me again, saying if I send them photos, they will "look into" the problem. Spend during lockdown Check your gift card balance Contact Book Depository via our contact form or using our online chat service. email: [protected]@hotmail.com. From a brief glance through current products selling onAmazon ot doesn't look as though this edition is still available Contact. Use one of our 21 verified coupons to save in Australia Today's Book Depository discount code - 70% OFF. I know what happened; the Neil Dudley. Waverton PH:[protected] Please contact the seller directly if you wish to return an order. Book Depository is owned by Amazon. The order number is: Becoming supernatural by: dr joe dispenza I did that. Australia Order paid for by: PayPal I want to know when I might receive this book I placed an order for the book "Dear Evan Hansen" and it was confirmed and received on September 14, 2019 and it said it would arrive at my delivery location (Melbourne, Australia) within 5-8 business days and was dispatched from the depot on September 17, 2019. This ongoing audiovisual project explores the life, death and legacy of President Kennedy and the history and culture of Dallas and the 1960s. I have requested a tracking number for my order and they have not given one, instead they just say I have to trust their word, that they have sent it. I would like a reply ASAP and a new book sent out in hardcover, free of charge for all of this. I am very unhappy with the service as I really need the books. Author; THE SECRET AGENDA I demand an immediate refund and cancelling of my order. The other complaints are titan I have EMAILED the company THREE TIMES and filled out the "contact us" form online TWICE and have NOT HAD A REPLY AT ALL. Books were to be shipped from UK to Grenada WI. I prefer reading a paperback and I think that I'm supposed to receive the copy that I ordered on Book Depository. Best regards, The 3rd one I received also now, in French .ok... Order details Qty Item price Total Contact us at Book Depository We use cookies to give you the best possible experience. I really hope you can help me resolve this issue and if customer care can't help me forward my complaint to a supervisor of this company. they haven't arrived in Portugal although the delivery to Peru takes 25 working days. So as you can imagine we are going in circles. Phone: +[protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I was trying to order a book but got stuck when trying to enter my address details. Can you say "runaround"? I thought this was a complimentary issue and waited patiently for my book to arrive. The Book Depository is the UK's largest dedicated online bookseller - offering the largest range of titles in the world, available for dispatch within 48 hours. 17/5 Tidhar Street, There have been over 60 E-mails on the matter. Can anyone explain me what takes so long? Rosemary Rathbone Discuss the issues you have had with The Book Depository and work with their customer service team to find a resolution. As a small business owner I am appalled to be treated this way and it actually is about the principle here, now! I had multiple emails with many customer advisors. I am dissapointed and upset with the lack of customer service provided, I have found Book depository to be very competively priced and reliable in the past. If you have any comments or questions, please feel free to contact us using the comments form below. After quite a long wait, both orders were cancelled with no explanation ('Dear Customer, We're writing to inform you that your order 203-5687932-9707513 from Book Depository … You must not sell my book with the green book cover or else the printer will be in bridge of copyrights I'm asking myself how is it even possible? I have gotten in touch with the site and they have no information. by felicia c williams. Shipping address: Until today (!?!?) Previews. Dallas book … Recent cancellations and delays. About Book Depository. There is no accountability established and these people "lip serviced" agents and do whichever is least effort and convenient for they to act. Can't even find a telephone number to call anyone. I placed a good sized order with the BD and at the same time registered a change of my e-mail address. I would not recommend this site for anyone. Over the weeks i have been complaining about this and you choose to ignore me This service is not acceptable. I do not have a barcode number, nor any infornation about the freight company, so that I could track my parcels. Axis Bank’s Depository Services holds your dematerialized shares in electronic form, offers settlement of trades, electronic credit of public offerings, rights, bonus shares, etc. Email us at [email protected]. Nora Csanyi Available - dispatched from Australia in 3 business days 1 A$15.26 A$15.26 Remove a book. Re: Amazon Order: Order # [protected] I have sent them multiple emails asking for their help but all they give me are apologies and the advice to check with my local post office. This is strange coming from such a large company. Books are sold online to help raise funds for awesome non-profit literacy organizations changing the world through teaching kids, supporting families, building schools and filling libraries. Since then I have had an email saying there is still something in my basket, come back and complete your order. makes no sense cause the books were dispatched. Always told that my request is sent to customer service. I contacted the company book depository to be told my ‘address is wrong ‘there is no postcode. Why do I have to enter my details every time? Please contact Book Depository to check the expected arrival date, or ask them to lodge an enquiry with their postal service if outside the expected delivery time frame. I am the author of the book titled the secret agenda I am filing this complaint now because (1) going on my previous emails with BD this issue is unlikely to be resolved without me having escalated it to an independent org and (2) in any event it is really substandard service that BD failed to issue a refund for almost 2 years, without apology for their failure, and that they're not being even slightly proactive and helpful to make this process smooth and make up for their failings. I spoke to the bank who advised that the refund payment would have been rejected because more than 6 months had elapsed since I had held a credit card with them. When I received a thin booklet; that was a ridiculous set of questions that have been compliled in a free (clearly stated in the booklet) booklet; to I guess go work with group discussions after reading the book. If I do NOT receive an email or phone call from the company within the next 5 Business days, I WILL be taking this further such as the Ombudsman or A current affair etc. Shoshi All rights reserved. Book Depository was founded in 2007 by a former Amazon employee named Andrew Crawford. I feel that this is unfair and have paid the money to this company if they had any problems with my address, they should contact me and also provide me some tracking information once I have paid the money for this product. Lately, it's been taking longer and longer for shipments be delivered to Canada so I wait longer to flag an item not received. If your book has not arrived, we are unable to trace it through our system as it's treated in the same way as a letter. Use this comments board to leave complaints and reviews about The Book Depository. Read real customer ratings and reviews or write your own. Sydney In Dec 2019, I cancelled my credit card with CommBank, and I haven't taken out a new credit card with that bank. I called them & went there personally and they said they never got the merchandise. Felicia C Williams Every book you drop off will be put to good use. +44 203 526 7060. Thankyou. Tried to reach the company in every way possible. When I realised this, I contacted the BD, explained this to them and asked that they update my e-mail. BDU-209-[protected] London Thus began an exchange of messages (on my new e-mail) which has become ludicrous. When I order from Amazon, if I need to return a book I just send it back and they refund me. Asked to wait for reimbursement to avoid bankrupting Book Depository. Each one of them inaccurately answered my emails, they all... order number BDU-311-[protected] So I'm not too sure how it will help to track our orders successfully. Add a new book quickstart guide. June 30, 2015. If they can't send the book, just refund so I can get at other bookstore. 8004562828). The book collection I ordered was not cheap and was expecting it to be here for Valentine's Day for a gift for my partner. The impolite and unprofessional guy, after receiving all my data told me to send him an email from my old email! Please contact the seller directly if you wish to return an order. Directions and hours can be found in our Visit section . an order that I have placed that hasn't arrived, Books never arrived - no answer from bd : (, A booklet that I returned to book depository, which they say has not arrived. The attitude is most cavalier. A impolite person named Jamie J (Customer Advisor) send and received a couple of emails to me and later told me that since my email is different the one I used in website, he cannot give me the shipping track. I am in the US. I ordered the book "Big Magic" by Elizabeth Gilbert on July 26, 2019 and haven't received it yet. Customer... My name is Felicia C Williams. You can, however, get in touch with Book Depository by emailing [email protected] or filling out the customer service form. One book was being sent from the Uk and was received on the 8th of October, the other book was being sent from Australia and has not been recieved. Can you REPLY? BD insisted that they couldn't do that, citing credit card regulations, and insisted that I needed to contact my bank. They won't refund either. and dispatched on 4th September. Have not received my book after ordering 12 days ago and have not received any response to emails. I contact customer service, no response at all when in 24h I should have a response. Thank you for shopping with us, I have emailed twice to find out what the issue is, but to date have not received a response. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. My address was 100% correct as I order a lot online and have never had an issue. Phone Number entries should be numbers only (i.e. Collect masks, gowns, face shields and more for sanitation with the CollectionPoint PPE Depository. United Kingdom - EC1A2FD. I basically had to give them all the information on my receipt. Company number: 2010127 VAT number: GB 444950437 Registered address: 1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH Version 1.1.0.12-157 Home Delivery Basket The Book Depository is the UK’s largest online bookseller with millions of titles available for dispatch within 48 hours. The book is still unwrapped. However, the press shop which is indicated as pick-up point has closed, and i do not have any information where my parcels have been redirected. Thank you Book Depository has collected 224 reviews with an average score of 3.64. I have ordered Cambridge IELTS academic 15 book on July 8, 2020 through book depository. Your order will be dispatched from our warehouse soon, and we'll let you know once it's on its way to you. I have emailed BD today asking, again, that they issue a refund to me either by cheque or direct deposit. I sent an email about this and informed that I received a copy of "The Ascension Keys" by David Wilcock in bad condition (torn on the side and I had to glue it so I could read it). I emailed book depository 4 times over the week and didn't get a single response, for a refund. Thank you, For more information on how we retain and manage personal data, see our privacy policy. Have/Got a question? Call: 1800-419-5959 SMS BAL to 56161600 or +918691000002 to get your Account Balance. My absolute discussed, has been over the absolute lack of responsibility on book depositories behald, in that, what is a free booklet, (clearly stated in the booklet) being sold for the same price as the book and is easily mis identified as the book when purchasing it, And no, nothing's wrong with the post office in my hometown. Hi, Their call centre staff are the most narrow minded bureaucrats that you could ever encounter. Your website says answer in 24 hours...???? They charge for your order but have no guarantee that it will be delivered. They are not able to send track number and they just have a fool sit there answering emails, on the 20th September 2019 i ordered two books and was notified on the 23rd that they had been sent. June 30, 2015. 1 Was cancelled, and I received the above on 28.1 in English, which I dont read fluently. i want to notify you book depository that i will take up legal action against you for copyrights theft; i realised you have been printing ans selling my book without my knowledge as the author. Contact us. They keep blaming the delivery company, however, I didn't purchase from the delivery company. After multiple emails, no one from book depository is able to help. GST A$1.39 In fact, a percentage of the net sale price of every book … Suzanne Emily Naicker, Notice of legal action The book you're looking for is now in stock We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Again I requested an article id numer so my post office could track it, she asked if I still wanted another book sent, and to just give the post office my name and address to see if its being held. I ordered a hardcover book costing $105.84. Another thing is why there is no proper a tracker of my order? By (author) Tom Jamieson, Illustrated by Mike Byrne When I heard that on-line Christmas sales flourished because of the pandemic, I realized that Book Depository would be flush with cash. Offer your customers efficient Demat services through HDFC Bank’s Depository Services. Latin text: "scribblers, sculptors, and scribes", Book Depository runaround about my returning a damaged book, Selling my book with the wrong book cover, Book hasn't arrived in over a month, customer service is vague & unhelpful, Book depository refuses to accept my change of e-mail address, lost delivery/poor customer service/failure to refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I replied noting that they were well beyond the 14 day period for processing my refund, and that I no longer held that credit card nor any credit card with that payment provider. No replies. Hello, Book Depository Customer Service Team, I bought 4 books (Order number BDU-806-[protected]) in the last week of July 2019, which were dispatched on August 8th. Could you please check what can be done? Now, the company is not taking any liability that a loyal customer (who purchases books all the time), who has done everything requested, is still bookless and has sent back (at my own cost) a stupid free booklet that should not be listed for sale in the first place. I wish I could. NSW You can find contact details for The Book Depository above. I purchased a book online on 28 Nov 2018 using a CommBank credit card, and returned it (to the NSW, Australia address) in January 2019 as an unwanted gift, and requested a refund. If someone form the company could email me back at [protected]@s.padua.vic.edu.au or call me on (+61) [protected] it would be amazing. Your complaint will go round and round till it died of natural death. Lachie Barnsley. It is just appalling and I am so disappointed in the company as I have ordered soo many products from here and never had a negative thing to say except for all of a sudden now. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
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