Australian airlines will honour bookings with a flight credit voucher, which you can use within a fairly generous period of 12 months. I don't recall if the 'Cancel Flights' page said something similar as I don't have any other associated bookings so I didn't pay attention - it was all a bit nerve racking as it was to be honest as I didn't want to accept the terms and conditions in case it negated the waiver of cancellation fee. Qantas knows that, and thus their strategy is to try to “motivate” as many as possible to proactively ask for the credit. Vouchers from cancelled Jetstar flights must instead be spent within six months of the cancellation being actioned – not six months from the date of original purchase – and can be used for travel within 12 months of the new booking date. (If Qantas would like to reach out to me to offer refunds for flights they've certainly cancelled I'll shut up and stop reminding others of their contractual rights... just losing I won't. I spoke with the contact centre this morning and they were very understanding and accommodating. As other commentators have said, under ACL if Qantas cancels, a Full Refund is paid to the customer. I'm truely dismayed by how Qantas has chosen to handle this. Hi XDP. Not quite: credit card payment surcharges are (in most instances) non-refundable. Tully reminds that “travel restrictions are being introduced by governments to contain the spread of the Coronavirus, not because of the risk of contracting the virus on a flight.”, “Medical experts, including Australia’s Chief Medical Officer and the World Health Organisation, continue to advise that it continues to be safe to fly and the risk of contracting the coronavirus on an aircraft remains low.”. You can find the latest Coronavirus information on these pages: Coronavirus travel information , Booking changes and other options , Australian domestic network changes , International network changes , Fly Well , and Temporary inflight and service changes . CommunityBuzz - Secret Santa 2016 Official Thread! This offer gives me nothing. Qantas generously offers Flight vouchers provided for Qantas cancellations will be valid from 12 months from the date the cancelled flights were originally purchased. I'm due to go to Perth March 28 return the 30th for a wedding thats just been cancelled.I upgraded the flight back to business class using points - I can't find anywhere about a refund of the points (25,600 worth eeek lol). How technology is making your watch better, Qantas mulls launching its own mobile phone service, Apple's 2021 MacBook Pro laptops: new M2 chip plus MagSafe, Five things to look for when buying headphones for running, Gyms closed: Schwarzenegger shares his home workout tips, Here are the best apps for happy, healthy travels, Thailand wants visitors to quarantine at golf resorts, Nine new golf courses you'll want to visit in 2020, Wine Journey brings the world's best wines to your door, The man behind the gin craze wants to sell you chili whisky, Gallery: Four Seasons Airbus A321LR private jet, Gallery: Inside the Boeing 737 MAX private jet, Gallery: Singapore Airlines' new A380 First Class Seat, Gallery: British Airways updates Concorde Room, Gallery: Hong Kong Airlines' new VIP lounge in Hong Kong, Gallery: American Airlines Flagship Lounge at New York JFK, Gallery: Degustation dinner at the Hoshinoya Tokyo, Gallery: Peninsula Hotel's exclusive China Clipper lounge, Gallery: Johnnie Walker Blue Label Ghost & Rare Port Ellen, Gallery: Infiniti Prototype 10 electric-hybrid concept, Mange Booking section of the Qantas website, Manage Booking section of Jetstar’s own website. (1) Why does the travel credit have a date limit - forget the 12 months - why is there a limit at all? The vouchers apply to both domestic and international flights. Thanks TPG-BNE yes refunded in full less special seats I booked probably worth $500. Wonder how this works for bookings made using a gift voucher? interact with our community. Anyone still waiting on a QANTAS refund from a flight they cancelled??? I think Qantas could have asked the people of Australia, long standing customers, to jump on board and their own flight and allow Qantas access to the funds in the form of a 'mini-loan' on terms that are mutually acceptable. I guess they need to leave that there in case the booking you're cancelling doesn't fit within the guidelines for this offer.
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