Second, I want to give another BIG Shout Out to all of the folks who take the TIME and EFFORT to participate in these forums for the benefit of everyone who wishes to travel in person or vicariously. #avalanchelake at beautiful #glaciernationalpark -, Observation car aboard #amtrak #coaststarlight jus, #travel is the spice of life, but there is no plac, If The Voucher Don’t Suit, You Must Dispute, Forcing Lufthansa into Submission Over Cancelled Flight, United Airlines Further Reduces Domestic Schedule, American Express Conspires With Air France To Rip Off Consumers, Break Law. Due to how friendly EU laws are for passengers compared to how it is in the US, I’d expect a refund in under 12 months from LH. The Lufthansa racket is even worse when you try to rebook a postponed ticket d/t COVID. Live and Let's Fly is owned by Award Expert, LLC. My experience in obtaining a refund for a pre-paid non-refundable airline ticket from Lufthansa is summarized below. Analysts a few weeks ago thought that Lufthansa has about €5.1 billion available, but that would run out in less than a month if they had to refund all the cancelled flights. . A couple problems with this approach, beyond just being customer-unfriendly. The fare of your unused booking is irrelevant for this. Stil – you undertstand my thoughts re. We are committed to supporting you in serving your customers. I just finished a call with my Credit Card Company (had to wait on hold 45 minutes) and they have initiated a request to submit a check to me for the full amount of the canceled flight airfare from Lufthansa. Even though we paid the agent for both the ticket purchase and for the refund processing, we feel it was well worth the money. Im also very disappointed at BOA that they did not ask me at all for any information, they just straight up believed them! You may still be able to reschedule your flight or obtain a refund, but you most likely won’t get additional compensation. I never made any follow-up calls, since that was within the time frame I had been told to expect. I purchased a ticket to FRA for an April 24th flight for $1544, realized can’t travel due to COVID and attempted to talk to their customer service, and each time the phone would hang up after a 30min hold. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. NEVER FLY LUFTHANSA! Occurred on 3/13/20. If you have a refund that Lufthansa “will not process at this time” they are a candidate for an involuntary bankruptcy proceeding so that its remaining assets can be distributed fairly among LH’s creditors . Please view our advertising policy page for additional details about our partners. Spotted four #polarbear outside of #longyearbyen -, One of the best crews I have ever had the pleasure, Next stop ARN! We used the postpone to a later date option, and in our attempt to rebook later this year, Lufthansa attempted to charge us more than what was currently available on their website! And to those who have not received their refunds, don't give up hope. LH tries to fight the refund idea due to cash flow. I figured out what time would be the most likely to get a service center located in the US or Europe. Ridiculous! All went exactly as she told us and we received our refund a bit sooner then she had predicted. This airline can offer all the PR it want. Lufthansa Wants To Swap Large Jets For Smaller Ones, My First Flight (A Lufthansa Review From My Daughter), Marriott Bonvoy Business⢠American Express® Card, The Business Platinum Card® from American Express, One Year Later, JetBlue Rolls Back Another Coronavirus Policy, After The Pandemic, I Will Go Back To China, Southwest Kicks Off Disabled Man For Not Wearing Mask, Despite Federal Exemption, EasyJet Settles With Woman Who Was “Forced” To Move Seat To Accommodate Religious Passengers. And do it now. Problem with Philippine accent (Service center located close to Manila) but I thought she said “ … Refund will be made to the original credit card company which paid for the tickets”. So even though the airline may end up canceling your flight closer to the departure date, they don’t need to refund you. ; that no rational person would forego $5,800 for a refund of the ticket taxes. All Lufthansa flights that depart from or land at European airports are covered by EC 261. United, at least prior to COVID-19, had two daily SFO-FRA flights and one daily SFO-MUC flight. It’s not like Lufthansa faces any technical limitations, because it is still quickly processing refunds on refundable tickets. A District Court in Germany was noted on the email I received in August just prior to the refund being deposited in my account, which probably explains some of the process. Still waiting for reaction from liberals who are in danger of being hypocrites if they don’t condemn this. Everyone preached “…Patience , wait for the airlines to officially cancel your flight.” I always looked on the bright side. Travel plans can often change unexpectedly. U.S. The credit card company confirmed that the money was already in my account. Lufthansa has NO CUSTOMER Service. To our expanded rebooking options If your booking has been cancelled due to a change in the flight schedule, and you have not yet requested a refund, you can use the form below for your ticket refund and/or additional services. Cancelled Flight – If a flight is cancelled, you are legally entitled to a refund or replacement. I also forgot to add, i submitted a claim for a dispute at my Bank of America, and after 2 months, they closed the claim without refunding my money saying, that the reason is, that I CANCELED THE FLIGHT. Using online refund option, Lufthansa flight bookings* can be cancelled and refunded online up to 24 hours before the beginning of your trip. I called Lufthansa Customer Service multiple times to be told that the refund is delayed. In late 2019 I did make a cancellable hotel reservation for a trip to Munich in September 2020. When they make the cancellation, the carrier is only obligated to refund passengers booked on the … Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel. What is really strange is that my husband, who was booked on the same flight, received his credit last month. not just the creditors that LH wants to pay. When talking with others about airline refunds, most people received credits in a timely manner. It should be at your credit card company by now.” I gave the representative a big “Great news!! Hi matthew we had 3 passenger’s due to fly to new delhi from birmingham uk via frankfurt return due to corona india government stopped all flights we still not been refunded am owed travel agency told me to be patient i paid via debit card. Earn 60,000 bonus points | 2X points on travel and dining. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. But if you do opt for a refund, Lufthansa will respond by not actually responding. I explained that this was ridiculous. Received an Email from Lufthansa on 4 July 2020 cancelling both flights. Won’t change a thing. April 6, 2020 at 12:45 pm. for a 3-4 week trip to Europe. How is this even legal?? They continue to rob customers of refunds even though no flight was ever taken. Seriously?! All they do is offer 50 Euros discount if I rebook. We were to go on the RS Greece tour leaving Chicago on March 27, 2020 and returning on April 12, 2020. I bought a refundable ticket from Lagos to Chicago (March 28th) which I cancelled 10 prior to departure. I logged into my reservations 4 weeks later and noted there was a large yellow “Refund” button. Lufthansa cancelled our return flight a few weeks before departure, so we would receive a full refund. Sorry that Lufthansa has treated you so poorly. . Lufthansa silence is deafening. Using online refund option, Lufthansa flight bookings* can be cancelled and refunded online up to 24 hours before the beginning of your trip. Anybody can go to a U.S. Bankruptcy Court and file a Petition against a debtor unable to pay at least 3 trade creditors when their trade debts are due, and seek to have that debtor placed in involuntary bankruptcy. I’m on the Lufthansa website viewing the flight I would like to book while telling the agent the flight numbers. Two of my Lufthansa flights got cancelled. When I brought this up to the agent, they minimized my concern and stated that I should just request a refund and cancel my original booking and book this separately. We never sell your info. Traveled to Germany (Oktoberfest) in September 2018. I had our JNB-flights refunded on the credit card and it took just a few days ~week ago. The refund functionality for Lufthansa Group airlines’ tickets has been temporarily disabled in all reservation systems as well as on the airlines’ websites and on lhgroup-agent.com. If people do as you suggested earlier in the week, dispute the charges, problem solved. This put the cost of ticket way higher than CX or SQ. The refund or cancellation of purchased tickets depends on the type of tickets bought. I hope others had a better experience than I did. WW2 happened for a reason. I called to talk to them and they said ” your flight was not affected, you are the one that canceled the flight”. Book your flight tickets online today, find great offers and fly to destinations worldwide in great comfort and convenience. I have to agree with your conclusion. I insisted that the website and twitter account continue to say that cash refund was possible. The German government will likely provide aid to Lufthansa, and if the airline does have to issue cash refunds, that money will essentially be coming out of taxpayers’ pockets. Yes, you are right, I did miss the SFO flights, I fly almost always from LAX. Like an idiot I agreed and may have been better off coughing up the extra $30 because now I may be out the entire original booking amounts.
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