If your ticket was booked on or after 21 April, 2020 with travel due prior to 30 September, 2020, then you may be eligible for a refund, depending on the fare type you purchased, If you want to make a change, then Virgin Australia will waive any usual change fees then normal policies will apply. If your ticket was booked on or after 21 April, 2020 with travel due prior to 30 September, 2020, then you may be eligible for a refund, depending on the fare type you purchased, If you want to make a change, then Virgin Australia will waive any usual change fees then normal policies will apply. Flights scheduled to depart after July 31 2020 currently remain subject to normal fare rules. Signing up with Executive Traveller only takes a second and lets you Of course, I chose refund and was advised that this WOULD BE DONE....maybe take 14-28 days, but so much a better result. Virgin was pushing passengers towards accepting Travel Bank credit for domestic and international flights cancelled as the coronavirus pandemic took hold, to be used towards a new flight booking at a later date – although as Executive Traveller pointed out at the time, travellers were also entitled to a full refund, even if booked on a 'non-refundable' fare. Why do I have to contact the airline for a refund? Check the status of your return in your Order History on the order summary page. How to cancel your McAfee product subscription. *Calls to 0800 numbers are free from personal mobile phones and residential UK landlines. Any normal change fees will be waived when using these travel vouchers, although if your new flight is more expensive than the price you originally paid, you’ll need to cover the difference. Sure beats waiting on the phone for a few hours. Pleased Qantas eventually came through. Yeah, geertj, we would have been flying next month..probably one of our last long trips and was F or J everywhere. After 4 weeks I was notified that a second refund request had been processed and a week later (today) received the money back onto my credit card. Cathay Pacific, Fiji Airways expand Oneworld Connect ties, Cathay Pacific to reveal another massive hit from COVID, The complete guide to travelling with Regional Express (Rex), How to use Qantas' frequent flyer points calculators, UK to axe most duty-free sales, close VAT refund scheme, Thailand seeks balance between Covid and the economy, Five top pieces of travel gear we rate in 2012, Keep paper in a separate pouch in your carry-on, Turbulent Hong Kong's loss is steady Singapore's gain, "Dream it, do it" is the kikki.k mantra of success, Why Indonesia is shifting Its capital from Jakarta. I will give it a try. Finally rang waiting hours for a call back. Clock may be ticking on voucher but I'd suspect the likelihood of that flight operating on 18 June to be very low. In fact we would invalidate our travel insurance if we had travelled onwards against Government advice. Virgin are reportedly automatically sending vouchers to those with a cancelled trip. Virgin's Guest Compensation Policy says that if they need to cancel your flight and can't offer you a suitable alternative, you can ask for a credit or refund. 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There are more than 10 interested buyers. "Your Conditions of Carriage provide for a refund. It's no exaggeration to say that the coronavirus pandemic has impacted the travel plans of every Australian. Residents (me and my husband) from entering the US. Canberra’s new ‘A by Adina’ hotel marks a global debut, Virgin's new Adelaide lounge opens February 23, Qatar Airways shuts Al Safwa, business, first class lounges, Priority Pass adds railway lounges to its growing network, Cathay Pacific face mask exemption for first, business class, Oneworld Emerald: the best frequent flyer status, Delays for new Lufthansa, Singapore Airlines business class, Here's proof that not all frequent flyer programs are equal, Accor Plus unleashes fast-track to ALL Gold, Platinum, Plaza Premium Smart Traveller adopts new points expiry rules, Hilton Honors 2021 status match fast-track to Gold, Diamond, Volvo's electric Polestar: Australian debut by end of 2021, Hiring a car? However, we are currently receiving a higher than usual number of requests due to the ongoing impact of border restrictions on our operation so there may be a delay in processing your request. What makes a great hotel room for business travellers? When it's time to rebook your trip, you'll obviously need to pay any difference between your original fare and the fare charged for your new journey. Bookings for flights departing after June 30 2020 currently remain subject to normal fare rules and conditions. Seeing how Indonesia is coping, reckon we dodged a bullet.
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